Returns
Ceramics
We understand that sometimes items may not quite fit your project as expected. We're committed to ensuring your satisfaction, so we gladly accept returns within 14 days from the delivery date. To make a return, please ensure that the items are in their original, re-sellable condition. Your happiness with your purchase is important to us, and we're here to assist you every step of the way.
You can expect the refunded amount to be credited back to the account used for the order payment within 14 days. Please note that if there are any costs associated with the return, they will be deducted from the refund amount.
Returning your items is a straightforward process, and we're here to guide you every step of the way.
Here's what you need to know:
Contact Us: Depending on the item(s) you wish to return, specific shipping methods may apply. For personalized instructions and the correct return address, please reach out to us via our contact page. We're more than happy to assist you.
Safe Returns: Ensuring your items reach us safely is your responsibility. To guarantee a secure return, we strongly recommend using a track and trace service when sending back your items.
Packaging Matters: Please wrap your item(s) securely in their original packaging. Inside the package, include your name and order number. This will help us quickly identify your return and process your refund promptly.
Exchanges
Our products are crafted with utmost care, but we understand that sometimes there may be irregularities, especially with natural or handmade items. If you come across any irregularities, defects, or simply wish to exchange for a different size, color, or item, please don't hesitate to get in touch with us. We're dedicated to finding the best solution for you.
Shipping costs
Please note that we do not cover the shipping fees for returned items; these costs are the responsibility of the customer.